Robert H. Woods, Jack D. Ninemeier, David K. Hayes, Michele A. Austin
Professional Front Office Management
Издательство: Prentice Hall, 2006 г.
0131700693
Книгопечатная продукция
Объем: 704 стр.
Witten with the context that the Front Office Department`s primary function is to "connect" the property and its employees with the guests. This book details policies and procedures that address the department`s critical role of serving guests, coordinating employee communcation and utilizing technology to benefit guests, staff and owners. An emphasis on providing guest service; Facilitating the work of employees in other departments as they provide service; Using technology to meet the needs of guests and hotel employee peers; The Context of Front Office Operations; Technology Helps Front Office Operations; Front Office and the Guest Cycle; Special Front Office Concerns. Hotel operation managers and administrators.
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