Mike Seymour

Hotel & Hospitality English: Communicate Confidently with Quests (+ 2 CD)

Издательство: HarperCollins Publishers, 2011 г.
978-0-00-743198-4
Книгопечатная продукция
Объем: 160 стр.

This unique self-study course is for elementary-level adults who need English for the hospitality industry, such as workers in hotels and restaurants. Ideal for front-line staff who need to communicate confidently in English to maintain good customer relations.
- 24 compact units cover a wide range of practical scenarios, such as meeting and greeting guests, taking orders at breakfast and at the bar, handling guest complaints and dealing with guest requests.
- 4-page unit includes an easy-to-follow photo story that deals with the topic of the unit and introduces key functional language.
- The pocket-sized course book also contains vocabulary lists for quick reference, practical examples of typical emails, an answer key and a pronunciation guide to further aid the self-study learner.
- The audio CD provides valuable listening practice to accompany each unit.
Прилагаемые к изданию диски (CD) упакованы в специальные целлофановые конверты и вложены внутрь книги.

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