Howard S., Ph.D. Gitlow
Quality Management Systems: A Practical Guide
1574442619
Книгопечатная продукция
Do you remember the first time you drove a car? To prepare for this you probably read the drivers manual, watched movies, practiced in your driveway, and endlessly discussed the impending event with your friends. The result - you knew a lot about the theory of driving, you just didn`t know how to translate that theory into practice. Quality Management poses a similar problem to many organizations.The time has come to put Quality Management theory to use. Since the early 1980s, you may have read books and journals, attended seminars and training sessions, or watched films and videos about Quality Management. Once again you must make the jump from theory to application. Quality Management Systems: A Practical Guide for Improvement makes it possible.This book presents a model of Quality Management that combines the theoretical base of Dr. W. Edwards Deming and the practical techniques of the Japanese into a useful application. The fork shaped model includes: oThe Handle - Management`s Commitment to TransformationoThe Neck - Management`s EducationoProng One - Daily ManagementoProng Two - Cross-Functional ManagementoProng Three - Policy ManagementQuality Management Systems: A Practical Guide for Improvement supplies an integrated approach that explains the theory and how to put it into practice using a step-by-step method.
Посмотрите также...
Всеобщее управление качеством
В книге освещается новая модель управления бизнесом, основанная на получивших широкую известность на Западе критериях Болдриджа. Изучение запросов потребителя и удовлетворение этих запросов - начало и конец цикла, включающего ......
Behavioral Theory of the Firm
Behavioral Theory of the Firm has become a classic work in organizational theory, and is one of the most significant contributions to improving the theory of the firm. This second edition includes new material which puts the original text in a ......
Diagnosis for Organizational Change: Methods and Models
Organizational diagnosis produces the roadmaps that guide and direct organizational change interventions. To generate better understanding and appreciation of the diagnostic process, this unique volume: - Illustrates methods and models used by ......
World-Class Warehousing and Material Handling
This title presents timeless insights for planning and managing 21st-century warehouse operations. Despite today`s just-in-time production mentality, with its efforts to eliminate warehouses and their inventory carrying costs, effective ......
Total Quality Management: Strategies and Techniques Proven at Today`s Most Successful Companies
To understand and profit from Total Quality Management, companies must pay particular attention to the first word in the phrase-total. The spectacular rewards enjoyed by top companies like 3M, FedEx, and Ben & Jerry`s were earned through a total ......
Quality Facility Management : A Marketing and Customer Service Approach
Stressing the facility manager`s role as pro-active strategist and marketer, this compact, up-to-the-minute, user-friendly guide provides a detailed explanation of the tools and techniques needed to implement a customer service program. Features ......
Выход из кризиса. Новая парадигма управления людьми, системами и процессами
Эта книга - для тех, кто уже понял, что бизнес нельзя вести традиционными методами, потому что мир изменился.Эдвардс Деминг, выдающийся консультант XX в., один из авторов "японского экономического чуда", бросает интеллектуальный и нравственный ......
Patents, Copyrights & Trademarks For Dummies
Useful tips and step-by-step guidance from filing to issue to license. Acquire and protect your share of this major business asset. Want to secure and exploit the intellectual property rights due you or your company? This easy-to-follow guide ......
Управление качеством услуг. Метод Human Sigma
"Качество на 100%" - девиз любой современной компании, стремящейся к лидерству и успеху. Как его добиться? В сфере производства товаров уже давно применяются эффективные методы, такие как шесть сигм. Однако в сфере услуг все гораздо сложнее. ......
Juran's Quality Handbook: The Complete Guide to Performance Excellence 6/e
The definitive quality management compendium - revised for the first time in a decade. For more than 50 years, Juran`s Quality Handbook has been the singular essential reference to quality management and engineering. The Sixth Edition - the ......
RSS